Privacy Policy

1Who we are

This site, askus247.com, is operated by [LEGAL ENTITY NAME], [ENTITY TYPE, e.g. an LLC registered in Delaware], with a registered address at [BUSINESS ADDRESS] (“AskUs247”, “we”, “us”). We are the controller of the personal information described in this policy.

This policy explains what we collect when you use the site, ask a question, or chat with an Expert, and what we do with it.

2What we collect

Information you give us

When you use the question box, our assistant asks for the following, and each answer is stored with your conversation:

We do not see or store your full card number. Payments are handled by [PAYMENT PROCESSOR, e.g. Stripe], who receive your card details directly. We receive only a token, the last four digits, and the card brand.

Information we collect automatically

• IP address, approximate location derived from it, browser and device type, operating system
• Pages viewed, time on page, referring URL, and the ad or search that brought you here
• Cookie and similar identifiers — see section 6

Information from Experts

Experts record notes, ratings and outcomes relating to your conversation as part of our quality process.

3Free-text you type

The question box accepts free text, so it is possible to type something personal into it — details about a pet, a household problem, or your finances. We use whatever you write only to provide the service you asked for: matching you with an Expert and letting them answer you, plus the limited purposes in section 4. We do not sell it and we do not use it to target advertising at you.

4How we use it

• To deliver the service — route your question, let an Expert respond, and keep your conversation history available to you
• To contact you about your question — by email, and by phone or SMS only if you gave us a number
• To take payment and manage your membership, renewals and cancellations
• To maintain quality and safety — reviewing conversations, verifying Expert credentials, investigating complaints and abuse
• To improve the site — aggregate analytics on which categories and pages people use
• To meet legal obligations and to establish, exercise or defend legal claims

If you are in a jurisdiction that requires a legal basis (such as the UK or EEA), we rely on performance of a contract for service delivery and billing, legitimate interests for quality and security, consent for optional marketing and non-essential cookies, and, for sensitive data, your explicit consent given when you choose to type it into the chat.

5Who we share it with

We also disclose information where we are legally required to, where it is necessary to protect someone's safety, and to a buyer or successor if the business is sold — in which case we will tell you before your information becomes subject to a different policy.

We do not sell your personal information for money. Advertising and analytics cookies may count as “sharing” for cross-context behavioural advertising under California law; you can opt out as described in section 9.

Experts are independent contractors, not our employees. They are contractually required to keep your information confidential and to use it only to answer your question.

6Cookies and advertising

We use three kinds of cookie and similar technology:

• Essential — keep you logged in, remember your place in a conversation, and secure the site. These cannot be switched off.
• Analytics — tell us which pages and categories people use, in aggregate.
• Advertising — let us measure which ads lead to sign-ups and, on some platforms, show ads to people who visited but did not sign up.

You can clear or block cookies in your browser settings. Most browsers also send a Global Privacy Control signal if you enable it; we treat that signal as a valid opt-out of sharing for advertising.

The live chat widget sets its own cookies so a conversation survives a page reload. See [LIVE CHAT PROVIDER]'s own privacy policy for details.

7How long we keep it

If you ask us to delete your data, we will, except where we must keep a record to comply with the law or to resolve a dispute.

8Security

The site is served over HTTPS, access to conversation data is restricted to staff and Experts who need it, and payment card data never reaches our servers. No system is perfectly secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and any regulator as the law requires.

9Your rights and choices

Depending on where you live, you may have the right to:

• Know and access what personal information we hold about you
• Correct information that is wrong
• Delete your information
• Get a copy in a portable format
• Opt out of sale, of sharing for cross-context behavioural advertising, and of profiling
• Limit how we use sensitive personal information
• Not be discriminated against for exercising any of these rights

To exercise any of them, email [PRIVACY EMAIL, e.g. [email protected]] with the email address you used on the site. We will respond within the period the law allows — 45 days in most US states, and we may extend once where permitted. We may need to verify your identity first, and an authorised agent may act for you with written permission.

Do not sell or share my personal information

Email [PRIVACY EMAIL] with the subject line “Do Not Sell or Share”, or turn on Global Privacy Control in your browser.

Marketing and calls

Every marketing email has an unsubscribe link. If you gave us a phone number, you can tell an Expert or email us to stop calls and texts at any time; service messages about a question you asked will still reach you.

If you are unhappy

Contact us first and we will try to fix it. You may also complain to your state Attorney General, or, in the UK or EEA, to your data protection authority.

10Children

AskUs247 is for adults. The service is not directed at children, and you must be 18 or older to create an account or ask a question. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, email [PRIVACY EMAIL] and we will delete it.

11Where data is processed

We operate from [COUNTRY] and our servers are located in [SERVER LOCATION]. Some of our providers process data in other countries. Where we transfer personal information out of the UK or EEA, we rely on the UK International Data Transfer Agreement or the EU Standard Contractual Clauses.

12Changes

If we change this policy we will update the date at the top. If the change is significant — a new purpose, a new category of recipient — we will email registered members or show a notice on the site before it takes effect.

13Contact us

Privacy questions and rights requests: [PRIVACY EMAIL]
Anything else: [SUPPORT EMAIL]
Post: [LEGAL ENTITY NAME, BUSINESS ADDRESS]